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NEW DELHI: Over 20 lakh public grievances, highest within the final three years, have been obtained on a web based platform run by the central authorities, the Rajya Sabha was knowledgeable on Thursday.
In a written reply to the Upper House, minister of state for personnel Jitendra Singh stated a complete of 22,71,270 grievances have been obtained on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) in 2020, as in opposition to 18,67,758 in 2019 and 15,86,415 in 2018.
Of these, 23,19,569 grievances have been disposed final 12 months, 16,39,856 in 2019 and 15,05,950 in 2018, in keeping with the reply.
As many as 10,23,300 grievances have been pending in 2020, it stated.
“The Department conducts common overview conferences for monitoring pendency and disposal of grievances obtained in Centralised Public Grievance Redress and Monitoring System (CPGRAMS) with the designated grievance officers of ministries/departments. The final such overview assembly was held in January 5, 2021,” Singh stated.
An inside grievance redressal equipment exists in every ministry/division, he stated.
“Grievance officers have been designated in all ministries/departments for redressal of public grievances,” the minister stated.

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